"Passing the Research Baton - How to keep projects human-centered when teams change"

As the life of a contract moves forward, team members may need to change. During this discussion, we described how we can keep the original goal of human-centered design in focus even as personnel shifts.

As the discussion leader, I organized the scripts, questions, and pacing of how information was presented.

I received this award for contributing to the success of the Collabralink research mission. I specifically was recognized as someone who has remarkable candor and professionalism when conducting research sessions.

During user interviews, I remember that many people have never participated in a usability study. I make sure the conversation is casual yet efficient while also finding their specific pain points.

Communities of Practice are where workers from different teams come together to get answers to challenges they experience. Because team members worked on separate contracts, having a space for open dialogue encouraged openness, empathy, and fostered unique ideas.

As the group leader, I came up with conversation themes, encouraged my teammates to express themselves, and made sure to keep the conversation moving forward at the right pace.